The Wilson James Philosophy & Approach

Wilson James is one of SBC's newest member companies!

As a multi-award-winning service provider, they offer market leading security solutions and guarding services to a range of blue chip clients across the UK. Wilson James is dedicated to bringing innovation and improved working practices to the security industry with a key focus on staff welfare and development. To date the company is still the only guarding provider to operate exclusively to the spirit of the Working Time Regulations.

In addition to offices in London, Essex, Buckinghamshire and Manchester, Wilson James has expanded operations, opening new branches in Aberdeen and Livingston to support growth in Scotland. Jamie Macpherson- Director, will head up the Scottish division to drive operations and commercial development in the region.

Wilson James has adopted a radically different approach to service provision, championing best working practices and offering a dynamic business solution through the integration of manpower and technology.

New ways of thinking – New ways of working

The Best People

• Making security a career of choice, not of last resort
• Offering a genuine Work:Life balance
• Commitment to best working practices via a 42 hour roster

 A Tailored Solution

• Understanding customers’ needs
• Training our staff to meet the needs of tomorrow
• Everyone is “front-of-house” – excellent customer service at all levels

 The Best Management

• Managers with time to manage
• Challenging old-fashioned working practices
• Independent advice to develop your business

A New Way of Working

Wilson James is committed to identifying and introducing new approaches to support customers and to protect their businesses.  They consistently challenge old, established practices, to identify more cost-effective solutions and ways in which they can add genuine value to their service.

Commitment to Staff

What sets better companies apart is the quality and enthusiasm of their staff and their commitment to the highest quality service. Wilson James therefore invest heavily in their people, providing them with the training they need to expand their knowledge and develop their careers.

Wilson James is proud to be the only contract security company working exclusively to the spirit of the working time directive, (by declining to operate any shifts that exceed 48 hours per week). Therefore adopting their model will endorse the customers’ corporate social responsibility credentials and enable the deployment of Security Officers who are constantly alert and provide protection for the customers’ assets. Furthermore, their modern working practices, personal development training and genuine career opportunities mean that they attract and retain high quality people who will present a positive and professional image of customers’ to staff, clients and visitors.    

Investment in the comprehensive training of Wilson James’ Security Officers is a key feature of the service and it will deliver tangible benefits as it equips staff with the knowledge and expertise to provide exceptional performance. A Security Officer’s knowledge and competency is challenged by regular Post Assessments and Scenario Testing. 

Thereafter, this award-winning management development means that customers will benefit from a service delivered by industry-leading service professionals.  To achieve this Wilson James ensures that their managers have responsibility for a small number of sites and have sufficient time to proactively manage.  This means that managers will have the time and the authority to drive the continuous improvement that delivers genuine value for money from the security service.

For further company information please visit www.wilsonjames.co.uk or contact Alison Radford on 01628 535 600 or by email to alison.radford@wilsonjames.co.uk